MANILA, Jan. 23 (PIA) – The Department of Science and Technology (DOST) has launched a communication campaign aimed to create a unified information delivery service that would improve the services of its attached agencies.
Dubbed as “DOST InfoSerbilis,” the project would employ strategies such as an interactive information kiosk at every agency; an online one-stop portal; the development of print materials such as a general guidebook, directories, brochures, and maps; and video tutorials, among others. It was launched at the Philippine Science Heritage Center auditorium in Bicutan, Taguig City recently.
“Someday, each DOST agency will have an information kiosk containing information on all basic DOST services. At the same time, an online one-stop portal will be available where services offered by all DOST agencies will be searchable. Plus, guidebooks, directories, brochures, and maps will be available as well,” Information Resources and Analysis Division Chief Alan V. Taule said.
“With all these tools, DOST information officers and the rest of the workforce will be more responsive and accurate when responding to inquiries about DOST services whether or not the inquiry is about their own agency’s products and services,” Taule said.
“The quick response is expected to lead to a higher level of client satisfaction and trust for DOST,” he added.
The project was conceptualized by a group of Master of Science Development Communication students from the University of the Philippines Los Baños (UPLB) comprised of DOST information officers on scholarship under the DOST-Human Resource Development Program.
The team is composed of Salvador R. Serrano (team leader, FNRI), Haziel May C. Natorilla (STII); Ullyann C. Garcia (PCHRD; Charyl C. Apuyan (NAST); Mary Charlotte O. Fresco, George Robert E. Valencia III, and Ma. Estrella B. Valle (NRCP); and Ana Ciaren H. Itulid (PCHRD).
“I am certain that many, if not all, DOST agencies have their own respective initiatives to highlight the importance of science to the Filipino public. So I feel that the time is right for us to harmonize and converge these efforts into a comprehensive package,” Taule said.
“We need knowledge workers,” he added. “The important thing here is knowledge at the moment of value. So we must be organizationally able to deliver such services,” he added. (DOST/RJB/JCP/PIA-NCR)